Cancellation
CANCELLATION POLICY
Disclaimer: The product or service offered on this website is provided by a company based outside the EU. Therefore, exercising your 14-day right of withdrawal may be difficult. Depending on the country from which you are returning the item, additional costs such as customs duties and taxes may apply.
Requirements for a valid cancellation:
• Original packaging included
• Shipment tracking
• Item undamaged
• Return shipping costs are borne by the customer
• Return address:
Shenzhen Yunxi Trading Co. Limited
Building: B
Floor / Apartment: 303
House number: 6281
Street: Longgang Avenue (Henggang Section)
District: Longgang
City: Shenzhen
Province: Guangdong
Postal code: 518114
Country: China
Contact: service@kernwalder.com
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity:
A. Cancellation Policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
Requirements for a valid cancellation:
- Original packaging included
- Shipment tracking
- Item undamaged
- The customer bears the return shipping costs.
A refund will NOT be issued if any of the following apply:
- Item shows signs of alteration (not all stickers/labels are present)
- Item was worn
- Original packaging not available
- Package is stuck in customs
- 14-day deadline exceeded
Please contact us here: info@kernwalder.com
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.
Consequences of the revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
General information
1) Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging, including all accessories and packaging materials. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage by using suitable packaging.
2) Please do not return the goods to us freight collect.
3) Please note that the aforementioned points 1-2 are not prerequisites for the effective exercise of the right of withdrawal.
