Under our guarantee, you can cancel your order Free of charge for up to 30 days Return after delivery. Please read the following terms and conditions and instructions carefully to ensure your return goes smoothly.

Return policy

Shipping costs covered : We cover the return shipping costs for orders over €300.

Loss in transit : We accept responsibility for returns that are lost in transit, provided the return has been demonstrably declared correctly.

Shipment tracking : Please note that you will need a shipment tracking number for your return.

Self-shipping : Return labels are not provided by us. You must arrange the shipping yourself.

Condition of items : Worn, washed or used products will not be accepted.

Original labels : Returned clothing items must have their original labels attached.

Return period : Returns must be sent within 30 days of receiving the delivery.

Return process

Step 1: Organize shipping

You must arrange the return using a shipping provider of your choice. Please ensure that the shipment is trackable.

Return to the following address:

Shenzhen Yunxi Trading Co. Limited
Building: B
Floor / Apartment: 303
House number: 6281
Street: Longgang Avenue (Henggang Section)
District: Longgang
City: Shenzhen
Province: Guangdong
Postal code: 518114
Country: China
Contact: service@kernwalder.com

Step 2: Fill out the online form

Please fill out the online form below with your return details. If your order qualifies for free returns, please upload your shipping invoice as proof of payment.

Step 3: Refund

Once the return has arrived with us, we will check the condition of the items and process the refund via the chosen payment method.

If your order qualifies for free return shipping, you will receive the return shipping costs as a voucher for our shop.