Shipping information

Order changes and cancellations

  • Cancellations are only possible within 16 hours of receiving the order.
  • Order changes are only possible at the item level, not at the order level. We can change variations (e.g., sizes or colors) of ordered items, but we cannot change the items themselves or their quantities. To change an item variation, please contact us as soon as possible. The sooner you inform us, the better our chances of success.

Delivery areas

We deliver exclusively to Germany and Austria.

Shipping costs

Shipping is free for orders over €30.

Delivery services

  • In Germany, delivery is handled by DHL.
  • In Austria, delivery is handled by DPD.

Processing times

Your order will typically take 1-2 business days to process, depending on business volume. An express processing option can be booked subject to availability.

Shipping times

  • To Germany: 6-8 working days
  • To Austria: 6-8 working days

Shipping from foreign warehouses

Some items are shipped from foreign warehouses. In such cases, a third-party courier such as YunExpress, Yanwen, or 4PX handles the import to Germany. After import, delivery is continued by the respective local courier service.

Shipment tracking

The tracking number is included in the shipping confirmation email. In some cases, it may take 1-3 business days for the tracking status to update, as the shipping confirmation is sent once the shipment is registered with the courier, not when it is actually dispatched. If it takes longer, please contact our support team by email.

The package can be tracked via the link in the shipping confirmation email. If this link doesn't work, try first via... https://17track.net . If this also doesn't work, please contact our support.

Special features of international shipments

For orders from overseas warehouses, the tracking number provided in the shipping confirmation email is supplied by the international third-party courier and does not work with the native DHL/DPD tracking website. However, this tracking number tracks both the domestic shipping progress via the local courier and the native DPD/DHL tracking number.

If the native DHL/DPD tracking number is needed for last-mile coordination, you can find it on the international tracking page linked in the shipping confirmation email under "last-mile tracking" or "end-mile tracking".

Insurance and loss

Packages are insured. Should a package be lost in transit, we will arrange a new delivery at no additional cost.

Delivery attempts and returns

The courier will attempt delivery three times within two weeks before the package is returned. If a delivery attempt fails, the courier will leave a collection slip in the mailbox.

Should all three delivery attempts fail and the package be returned to us, we will charge a 50% fee to cover the additional costs associated with the return. If delivery fails due to an incorrect delivery address, we will also charge a 50% fee to cover the additional costs.

If you do not find a collection slip in your mailbox, please contact the local courier with your tracking number. If you have received an international tracking number and the domestic tracking number is not displayed in your tracking information, please contact our support team first to obtain the domestic tracking number.

Our support team is available at any time should you have any further questions.